Frequently Asked Questions For Groups – Aerial Forest
Group events are a great way to bring friends, family, and coworkers together for a truly unforgettable outdoor experience. You will receive a discount for booking 10 or more climbers.
Help your co-workers escape the ho-hum of the office. Divert the neighborhood kids away from their electronics for an afternoon. Save a few bucks by bringing yourself and nine of your most adventurous friends. And most importantly, be known for gathering your group for an adrenaline-pumping adventure unlike anything else around!
What ages can climb?
We welcome climbers as young as 7 years old. Our oldest climber on record was 97 years old!
What times are available to schedule groups?
We accept group reservations from April 20th to Mid-November.
During the spring and fall seasons, our aerial park is not open for general admission, Monday – Thursday. However, we are happy to open the park for groups of 30 or more for an exciting day of climbing in our treetops! Group reservations are also available on the weekends for 10 or more climbers. Discount rates apply and advance reservations are required.
While school is out the Park is open seven days a week for groups! Larger groups can make advance reservations and discount rates will apply. Dates and times are subject to availability – minimums apply.
Can I bring food?
To promote health and safety, food is not allowed within our park.
What is your cancellation policy?
A notice of 48-hours in advance is required to cancel or reschedule groups. The deposit is non-refundable but may be used to reserve another date due to weather cancellations. TreeRunner Rochester is open rain or shine, we recommend you dress for the weather. If you do not care to climb in the rain, you may reschedule your reservation for another day. In the event of severe weather (such as thunder, lightning, or high winds) the trails may be closed. Although we are unable to offer refunds, in the event of any trail or park closures, your time may be extended, or vouchers will be available for you to use towards future climbs.
What is your severe weather policy?
In cases of extreme weather, we do close the park. Due to the unpredictability of the weather in our area, on occasions, we are unable to make a weather call until very close to a group start time. If you have any concerns or questions the day of your climb, please call us at (248) 752-5222. We would be happy to address any questions or concerns you may have.
Do we have to sign waivers?
All waivers must be completed before arriving at the park, which facilitates a smooth check in process.
The entire group’s waivers must be completed before entering the park. If all of your waivers are not completed, your climb time would begin at your reserved time and we will not be able to extend your time. We recommend arriving at least 15 minutes before your scheduled time.
A final climbing roster is due 48-hours before your reservation start time.
We use the roster to verify that all waivers are in our system. Any missing waivers will need to be completed before the group may begin their climb.
What should we wear to climb?
Please wear closed-toe, athletic-type shoes — they are required! We recommend comfortable and loose-fitting clothing for a day spent in a harness amongst the trees! If you have long hair, we ask that you pull it back. No hoop earrings or dangling jewelry or scarves are allowed on the obstacles courses.
What can expect for our group event?
At TreeRunner, we cater to the unique needs of your group and create a one-of-a-kind experience. We accommodate groups both large and small. Our Park Monitors safely and efficiently facilitate groups to get them skyward in a timely manner. Notice their great attention to detail and professional interaction with your group during ground facilitation and throughout your stay.
Some groups prefer to climb together, while others prefer the independence of climbing at their own pace. We start everyone on one beginner course. From there, individuals choose their level of challenge. Some may choose to stay at the beginner courses and hone their skills. Others may choose to push themselves further on one of our intermediate or expert-level courses.
Most importantly, we strive to give each guest a satisfying and challenging experience that meets their highest expectations.