sFAQs
What safety measures are in place at The Park?
All climbers will take part in a ground school before climbing where they will be taught how to navigate our trails through the use of their harness, safety clips, and zip line trolleys. While the actual experience on the course is self-led, our staff will be monitoring you from the ground to assist if needed. We have also implemented significant social distancing guidelines in our park. More information can be found here.
Why venture to The Adventure Park?
Some of the many benefits of climbing at our adventure park is being outdoors in nature, participating in a healthy, sustainable exercise. TreeRunner Parks provide a break from social media and cell phones in a fresh, outdoor air environment that has 2 to 5 times less air pollution than indoor activities, according to the EPA.
What should I wear?
Close-toed athletic type footwear is required. We recommend dressing for the weather. In warmer temperatures, we recommend loose-fitting clothing that fits under the harness to prevent any uncomfortable rubbing. In cooler temperatures, layers are best. It may be chilly when you start but you will warm up as you climb. We do climb in the rain so bring your rain gear! For safety reasons, long hair must be tied back. Please leave any scarves, capes, or dangling jewelry at home.
Is there anything I should bring with me?
You are welcome to bring water bottles and even coolers on-site with you. There are three city water fountains throughout the park. Snacks, drinks, ice cream, and souvenirs are available in the Registration/Gift Yurt. Glass containers or alcohol are not permitted on site.
How long does it take?
Allow four hours for Aerial Forest reservations, which includes time for checking in, harnessing, a safety briefing, and three hours of climbing. You might want to arrive about 15 minutes before your reservation to give yourself ample time to check-in. On average, each trail takes about 30 to 45 minutes to complete, more time may be needed to complete longer and more difficult trails.
How long do I have to climb?
Our entire experience is 3 hours long, including a 30-minute harnessing and briefing, followed by approximately 2.5 hours of climbing.
Are there any age or weight restrictions?
In order to climb without adult supervision in the Aerial Forest, you must be at least 14 years old. Adult supervision is required for ages 13 years and younger. Six-year-olds may climb in the Aerial Forest when accompanied by a paying adult, one-on-one, on the purple trails only. There is a minimum weight of 60 pounds and maximum weight limit of 265 pounds in the Aerial Forest. Guests under 60 pounds are required to climb with an adult (18+) in the Aerial Forest.
Can I show up without a reservation?
All climbing requires advanced reservations to ensure that there is adequate equipment available.
Do I need to sign a waiver?
Yes, all climbers and non-climbers are required to complete a waiver. Waivers remain valid for the entire calendar year.
The waiver link will be electronically sent to the group coordinator (the person making the reservation) once your reservation is completed. You can also fill out your waiver by clicking the “Sign Waiver” button below.
What happens if it rains?
We do operate rain or shine, as our canopy of leaves provides adequate coverage in all but the heaviest of downpours. In the case of high winds, thunder, lightning, or heavy downpours, we will suspend climbing, monitor the conditions, and reopen if possible. If inclement weather affects your climb we issue rain vouchers. If the weather is threatening the day of your climb, you are able to reschedule your reservation or we will issue you a voucher. We do not issue refunds.
What is your cancellation policy if we cannot make our climb time?
Of course! We have the best cancellation policy! As long as you do it an hour before your scheduled start time, guests can reschedule themselves for any time in the future through their confirmation email!
Do you have to buy tickets guests that are non-climbers/walkers?
Non-climbers, or walkers, do not need to pay to gain admission to our park, however, they will need to fill out a waiver.
What happens if I show up late?
If you are running late for your reservation please give us a call in advance. Depending on availability we will try to adjust your reservation time. You are always able to reschedule as long as it is not past your start time.
Can I bring food on site?
You are more than welcome to bring food and beverages on site. Picnic tables are complimentary based on availability. Glass containers and alcohol are not permitted.
Do you offer food or beverages for sale?
We do offer snacks, ice cream, beverages, and souvenirs in the Registration/Gift Yurt. Click here for our recommended Catering Options.
Are there restrooms at the park?
Sure are!
Is the park handicap compliant?
Unfortunately, it is challenging to access our parks in a wheelchair, however, it is certainly possible to come in and watch others climbing.
Are there set time slots?
Our facilitations occur every 10 minutes. Visit our Hours & Schedule Page for our up-to-date hours of operation.
How far in advance do you have to reserve?
We suggest making reservations at least a day in advance. For glow nights, we suggest booking as much as a week in advance.
How difficult is it?
We offer multiple trails varying in difficulty levels ranging from beginner to expert. Beginner trails require very little upper body strength and balance, while the more advanced trails are increasingly physically challenging.
We require climbers to complete a beginner trail before attempting an intermediate trail, an intermediate trail before attempting an advanced trail and complete an advanced trail before attempting expert trails.
Can I Climb if I am Pregnant?
We strongly suggest speaking with your physician to determine whether or not they feel it is safe.
Is there an extra charge for parking?
Nope!
Are dogs allowed inside the park?
Absolutely! We just ask that someone in your party tends to and picks up after your furry friends.